Customer Service Representative

General Job Responsibilities

Community Bank Customer Service Representatives have direct interface with current and potential Bank customers. They provide services which include opening new accounts, explaining Bank products and services, solving customer problems, and responding to other customer requests. The CSR must possess a thorough knowledge of all Bank products and services, fully understand and adhere to all federal and state laws and the policies of the Bank, and able to handle conflict situations. The CSR may participate in programs aimed at identifying new customers and enhancing the services of existing customers. A pleasant customer service attitude is essential as well as willingness to be a team player. Customer Service Representatives report to the designated Office Manager.

Education and Experience

Education

Graduation from high school or equivalent GED required; some college or post graduate technical training preferred.

Experience

A minimum of two year’s work experience in an area where customer service skills is preferred.